Refund policy
We want you to love what you ordered. If something isn't right, our 30-day return policy makes it simple to send it back.
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30-Day Returns
You have 30 days from the date of delivery to initiate a return.
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No Restocking Fees
We never charge restocking fees on returns.
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Damaged or Defective?
We cover return costs and replace or refund — just send us a photo.
Return Conditions
To be eligible for a return, items must be unused, in their original condition, and returned with all original packaging, accessories, manuals, and components.
How to Start a Return
- Email support@crayohalo.com with your order number and reason for return.
- Our team will reply with return instructions and the return address.
- Ship the item back and share the tracking number with us.
- Once received and inspected, your refund is processed.
Return Shipping Costs
If your item arrived damaged, defective, or incorrect, we cover all return costs. For change-of-mind returns, customers are responsible for the actual return shipping cost.
Refund Timing
Approved refunds are processed within 7 business days after we receive and inspect your return. Depending on your bank or card issuer, please allow an additional 5–10 business days for the refund to appear in your account. Refunds are issued to the original payment method.
Exchanges
Want to swap for a different size, color, or product? No problem — reach out to us at support@crayohalo.com and we will help you exchange your item quickly and easily.
Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.
Return Address
CrayoHalo Returns
400 E 10th Street
Lockport, IL 60441, United States
Please contact us before shipping any return — returns sent without prior authorization may experience processing delays.